Support, Service & Calibration
This section of our website covers the Support, Service, Calibration and Warranty information covering our products. If you would like to return an instrument for service, please click here to download a returns form and to view the list of service centres.
News: New "2-12" Warranty introduced from 1st March 2007
Cirrus Research plc Support, Calibration & Warranty Policy
Click the links below for more information about these services.
| Service & Recalibration | Technical Support | Warranty Information |
Cirrus Research plc provides a Service and Calibration facility for all of the products manufactured by Cirrus. These facilities are provided at the Cirrus Research head office in Hunmanby in the UK.
In addition to this, to enable our customers to have their equipment serviced and calibrated at different locations around the world, Cirrus Research plc have authorised certain Distributors to provide specific calibration and servicing functions.
This facility is only provided to Agents and Distributors who have undertaken training at the Cirrus Research plc factory. The quality and performance of these facilities are constantly monitored and reviewed by Cirrus Research plc. For more information about service and calibration click here.
To view the approved Service Centres, click here
As a Cirrus Research customer you will expect to receive excellent levels of service and support and we aim to surpass your expectations. Every owner and user of Cirrus Research noise measurement instrumentation equipment will receive:
- Long warranty period
- Unrivalled levels of technical support
- Automatic notification of annual recalibration
- Fixed pricing for recalibration and repair
- Simple process for returning products for recalibration
- Fast turnaround times for recalibration and repair
We are confident you will continue to be satisfied with the levels of service provided by Cirrus Research plc. If for any reason you are not happy with our continued support then please feel free to contact us – we welcome your feedback and suggestions.
News: New "2-12" Warranty introduced from 1st March 2007
We appreciate that if you require technical support with your instrumentation or application then you often need a response quickly. Cirrus Research do not utilise an off-site call centre nor a complicated telephone menu system. Our technical support policy is simple:
- if the telephone rings we answer it.
- if we receive an email or fax relating to technical support, we respond the same working day.
While our highly trained Service Engineers are always available in office hours, all staff are expected to respond to technical requests to ensure you are not left waiting. Go on, try us out!
For technical support, please contact your local Distributor or contact Cirrus Research plc directly.
New Instruments
All noise measurement equipment, including acoustic calibrators supplied by Cirrus Research plc are supplied with a Certificate of Calibration. This is the standard Cirrus Research plc factory calibration and is traceable to National standardards. If an additional verification and calibration is required, a range of options are available.
Calibration and Recalibration Options
The standard Certificate of calibration is valid for a period of 12 months from the date given on the Certificate. After this period, Cirrus Research plc recommend that the equipment is returned for a full recalibration and service. The standard service and recalibration provides a certificate of calibration that is again valid for 12 months. The calibration procedure is the standard Cirrus Research plc factory calibration and is traceable to National standardards.
For Acoustic Calibrators and Class+ Microphone Capsules, a UKAS Accredited Calibration is available. Please note that this option is not available for the CR:513A Acoustic Calibrator.
Options
The following calibration options are available from October 2000:
| Product Group | Cirrus Factory Calibration |
UKAS |
| Sound Level Meter |
Included as standard |
See below |
| Acoustic Calibrator |
Included as standard |
Yes, Optional |
| Microphone Capsule |
Included as standard |
Yes, Optional |
| Personal Noise Dosemeter |
Included as standard |
See below |
| Environmental Noise Analyser |
Included as standard |
See below |
| Airport Noise Monitors |
Included as standard |
See below |
UKAS Calibration
The Class+ Microphone Capsule provided with the Cirrus Research plc Environmental Noise Analysers and Airport Noise Monitors can be calibrated to a UKAS Accredited standard.
For full details of the calibration and recalibration services available, please contact Cirrus Research plc