Cirrus Research plc Support, Calibration & Warranty Policy
As a Cirrus Research customer you will expect to receive excellent levels of service and support and we aim to surpass your expectations. Every owner and user of Cirrus Research noise measurement instrumentation equipment will receive:
- Long warranty period
- Unrivalled levels of technical support
- Automatic notification of annual recalibration
- Fixed pricing for recalibration and repair
- Simple process for returning products for recalibration
- Fast turnaround times for recalibration and repair
We are confident you will continue to be satisfied with the levels of service provided by Cirrus Research plc. If for any reason you are not happy with our continued support then please feel free to contact us – we welcome your feedback and suggestions.
All Cirrus Research products purchased after March 1st 2007 will be provided with a two year warranty against defects in workmanship and materials. Also, as long as your instrumentation is calibrated annually by a registered Cirrus Research Service Centre, your warranty will be extended by a further 12 months for the life of the product.
The warranty does not cover user damage or mis-use nor does it cover microphone capsules, damaged instrument displays or rechargeable battery replacement.
Exact terms and conditions are available upon request
We appreciate that if you require technical support with your instrumentation or application then you often need a response quickly. Cirrus Research do not utilise an off-site call centre nor a complicated telephone menu system. Our technical support policy is simple:
- if the telephone rings we answer it.
- if we receive an email or fax relating to technical support, we respond the same working day.
While our highly trained Service Engineers are always available in office hours, all staff are expected to respond to technical requests to ensure you are not left waiting. Go on, try us out!
Automatic Notification of Annual Recalibration.
Annual recalibration is mandated by many acoustic regulations and is vitally important when taking measurements that may ultimately lead to legal action. Cirrus understand that the world is a busy place and sometimes details are missed.
Do not worry, you will receive automatic notification of any pending annual recalibration giving you peace of mind. Annual recalibration is also important as it automatically extends your warranty period.
This automatic notification only applies to customers purchasing products directly through Cirrus Research and not via our comprehensive distributor network.
In order to make the process of recalibration and repair as worry free as possible, our policy is to offer a fixed price for recalibration and repair of all Cirrus Research instruments thus preventing any unexpected expenditure.
Simply contact Cirrus Research, or one of our Authorised Service Centres, with details of your product and we will provide an instant, no nonsense quotation. Cirrus do not quote for repair work, we only follow our fixed recalibration and repair policy.
This fixed priced policy applies only to instruments returned to Cirrus Research and not to any installed instrumentation or on-site repairs.
The replacement of damaged microphone capsules, instrument displays and rechargeable displays may incur extra cost. Before replacing any of these components, Cirrus Research will contact you.
Cirrus Research appreciate that your noise measurement instrumentation is probably used frequently and so must be available all of the time. We aim to have your products recalibrated or repaired within ten working days from receipt at the UK factory and also prioritise overseas customers as we appreciate that shipping can take longer than this.
If you require a faster turnaround time then please contact our Service Department in advance as we may be able to accommodate your requirements – at no extra charge.
Returning Products to Cirrus Research for Recalibration and Repair.
As with all other aspects of your experience with Cirrus Research, returning products to us is a simple process. We do not expect to receive advance notice nor do we demand you contact us to get permission to return items to us.
Simply send the instrumentation back to Cirrus Research or one of our authorised service centres with your order number. In the unlikely event that your product develops a technical fault then please download and complete the following form and return it with your instrumentation. Your description of the suspected fault will save our Service Engineers' time and hence accelerate the return of your instrumentation.
The address of our Service Centres can be found here.